What Happens After You Order a Southwell Hoist? A Step-by-Step Guide


If you're planning to place an order for a Southwell hoist but are unsure how it works, we have outlined a clear example of a customer journey to ensure you're informed and prepared at every stage.


1. Placing Your Order

The journey begins with gathering your specific requirements. Southwell's sales team will provide detailed quotations, aiming to match your specifications as closely as possible, preferably aligning with their standard sizing. Once you've reviewed and approved the quotation.

  • Updated DWG (drawing) files are requested.
  • High-level project planning commences, covering installation requirements, terms, and pricing.
  • Contracts are reviewed and finalised.

At this stage, terms are agreed upon, and invoicing typically follows 3-4 stages.

2. General Arrangement (GA) Drawing

After order placement:

  • The project is handed over to a Project Engineer, who will contact you to confirm specifications, preferably through a site visit.
  • A Design Engineer creates the GA drawing, which is then issued and reviewed by you.
  • Upon your approval of the GA drawing, the project moves forward to the Installation Coordinator and Production Manager.

3. Manufacturing

With the GA approved:

  • Design Engineers and Draftsmen develop detailed production drawings.
  • The production team orders necessary parts, and manufacturing begins.

It's essential to note that once manufacturing begins, halting the project becomes increasingly challenging. If any delays arise, contact Southwell promptly.

4. Delivery & Installation

As manufacturing nears completion:

  • The Installation Coordinator confirms delivery and installation dates.
  • Crane hire and other key installation requirements are scheduled.
  • Southwell provides a Work Health and Safety (WHS) Plan, covering Installation Technicians, Safe Work Method Statements (SWMS), and policies.
  • The project team collaborates with you to ensure that on-site delivery and installation align with your expectations, site requirements, and timelines.

5. Commissioning & Handover

Once installation is complete:

  • A Southwell employee, typically the Installation Coordinator, conducts the final handover.
  • A final invoice is issued upon proof of signed handover documentation.
  • Permanent on-site power is required.
  • The warranty period begins upon handover.
  • You receive user manuals and a Deed of Release.

6. Service & Maintenance

Post-installation, Southwell's Service Team will reach out regarding maintenance:

  • Service contracts can be established.
  • Preventative and Comprehensive Maintenance Agreements are available.
  • Scheduled services are conducted per the service agreement.

Southwell's commitment ensures your hoist remains operational and safe for 20-30+ years.


By understanding each phase of the process, you can anticipate and prepare for the steps ahead, ensuring a smooth and efficient experience with Southwell.

If you have any further questions or need assistance, feel free to reach out!

 

#LiftsAndHoists #AustralianMade #Southwell #LiftingSolutions

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